We work hard to ensure that your data is 100% secure with us. We store personal data in accordance with the provisions of the Data Protection Act and use it solely for the provision of our services.

However, you can always request the deletion of your data that we hold and we will comply with your request immediately.

If you wish to be "forgotten", you can unsubscribe with a single click in an email or SMS message. If you prefer, we can also delete your data permanently and you can request this by writing to us at the email address below.

For more information on processing, please contact: info@kupi-hitro.si

General

PJU d.o.o. respects and protects your privacy and is the owner of the kupi-hitro.si website and the controller of your personal data. This privacy statement applies to the following categories of individuals:

our website users and potential customers,

our suppliers and business partners.

We only process personal data on the basis of predefined, legitimate purposes and using the appropriate legal basis. You can find out which purposes and legal bases we use for each group of individuals in the sections below.

We only keep personal data for as long as is necessary to fulfil the processing purpose for which the personal data was collected. Where we process personal data on the basis of your consent, we will continue to process it until you withdraw your consent. We specify the retention periods for processing for each purpose in more detail in the paragraphs below.

We collect your data when you contact us for products, services or information, register on our websites, participate in public forums or other activities on our digital tools, respond to customer surveys or otherwise communicate with us. We collect information through a variety of technologies, such as "cookies". You can read more about cookies in the COOKIES POLICY section below.

Use of personal data

We process your personal data for different purposes depending on the relationship you have with us.

If you visit our online shop

If you visit our online shop, we store small files such as cookies on your device and consequently read them from your device. Some cookies allow us to correlate your activities while you are browsing our sites from the moment you open your web browser window until the moment you close it. The moment you close the web browser window, the associated cookies are deleted.

If you are a supplier or business partner:

We process your personal data for the purpose of fulfilling our contractual obligations and retain it for 5 years from the execution of the contract or the end of the business relationship. In the event of a dispute, we will retain the personal data until a final decision of the competent authority has been issued.

If you make a purchase from us

If you make a purchase with us as a natural person, we process your personal data for the purpose of processing your order. This includes identification, contact and order data.

Using the data for the purpose of processing your order means that we use the data to:

the ability to complete your order online

the ability to communicate with you

the need to deliver goods - we may also pass your data to our transport partners in this regard

We measure your satisfaction with our service based on an NPS survey that we send to you by email. We send the questionnaire to random users who have made a purchase with us in the past month. We keep the results of the survey for our own use only.

Processing for compliance with legal obligations

We also have to comply with certain obligations imposed by law. If we process your personal data for this reason, we do not need your consent to process your data in this way. We process your identification, contact and order data on this legal basis in order to comply with the laws in force at the time of this Memorandum, which at the time of drafting are the following in particular:

Code of Obligations (CC),

Consumer Protection Act (ZVPot),

Value Added Tax Act (ZDDV-1),

Tax Validation of Invoices Act (ZDavPR),

Accounting Act (ZR),

Electronic Communications Act (ZEKom),

Prevention of Money Laundering and Terrorist Financing Act (ZPPDFT-1).

For this purpose, we use personal data for a maximum of 10 years (plus the current year) after the last document issued in respect of your order.

Transmission of your personal data.
We will not share your personal data with others except in the following cases:

When affiliated companies or third parties perform services on our behalf, such as responding to your requests, or delivering packages and services to customers, and the like. These companies are prohibited from using your personal information for purposes other than those that we have asked them to do or that they are required to do by law. This includes, for example, delivery services, email providers, etc.

When we share personal information within our company or with third parties to ensure the safety and security of our customers, to protect our rights and property in accordance with legal process, or in other cases where we have a good faith belief that disclosure is required by law. This includes, for example, IT and financial advisors, external legal advisors, etc.

All third parties with whom we share personal data are bound to protect personal data by a separate contract. Third parties are also not allowed to use this personal data for purposes outside of the contractually agreed personal data.

Security and storage of your personal data

The security and confidentiality of your personal data is of the utmost importance to us. Our company regularly implements technical, administrative and physical security measures designed to protect your information from unauthorized access, disclosure and use.

These measures include:

Regular updating of software, hardware and applications,

Employee training,

Control of contract processors and

Security of business premises.

Your rights

You can exercise your rights by contacting us in writing at PJU d.o.o., Trg Svobode 1A, Črnomelj with the subject Personal Data Protection or by e-mail to info@kupi-hitro.si with the subject Personal Data Protection.

You have the following rights:

Access to personal data: you can request information from us about whether we process personal data about you and, if we do, you can request access to your personal data and information about the processing (what data we process and where the data originates).

Restriction of processing of personal data: you can request us to restrict the processing of your personal data (e.g. when we are checking the accuracy or completeness of your personal data).

Erasure of personal data: you may request that we erase your personal data.

Extract of personal data: you may request that we provide you with the personal data you have provided to us in a structured, commonly used and machine-readable format.

Objection toprocessing of personal data: you have the right to object to the processing of your personal data where the processing is for direct marketing purposes or for the transfer of your personal data to third parties for direct marketing purposes.

Frequently asked questions

DELIVERY

When will my package arrive?

How can I track my order?

I just placed an order that I want to change or cancel. How can I do that?

EXCHANGES AND RETURNS

How can I get a refund ?

How can I exchange the product?

The product is not the same as the one ordered. What can I do?

How long will it take for my refund to be processed?

GIFT PACK

Can I receive a shipment in a gift package?