Form for contract withdrawal/claiming a material defect.
From time to time, we include free gift products as part of special campaigns or promotions. Please note the following rules:
Gifts are linked to specific purchase conditions (e.g., order value, "2+1" offers, or subscription benefits). If the qualifying conditions are no longer met due to a return, the gift must also be returned.
If, after a partial return, your remaining order still meets the promotion conditions (e.g., the total value stays above the required amount), you may keep the gift.
If the conditions are no longer met, the gift must be returned unused and in its original packaging. Otherwise, its value will be deducted from your refund.
Free gifts cannot be exchanged or refunded.