TERMS AND CONDITIONS

• AVAILABILITY OF INFORMATION

  The provider undertakes to always provide the buyer with the following information before the contract or offer binds them:
  
  – the identity of the company (name and registered office of the company, registration number),
  – contact addresses that allow fast and efficient communication (email, phone),
  – essential characteristics of the goods or services (including after-sales services and warranties),
  – the availability of products (every product or service offered on the website should be available within a reasonable time),
  – conditions of delivery of the product or execution of the service (method, place, and time of delivery),
  – all prices must be clearly and unambiguously defined, and it must be clearly shown whether they include taxes and delivery costs,
  – method of payment and delivery and the term for the validity of this information,
  – duration of the offer,
  – the deadline within which it is still possible to withdraw from the contract and the conditions for withdrawal;
  – the procedure in the event of a complaint must be explained, including all contact information or customer service.

• PRODUCT OFFER

  Due to the nature of Internet business, the offer of the store Gianna Bellucci is updated and changed frequently and quickly. The stated price applies to purchases over the internet when paying 100% immediately upon receipt, by bank transfer, or PayPal.

• METHODS OF PAYMENT

  At the store Gianna Bellucci, the provider offers the following payment methods:
  
  – cash on delivery
  – with debit or credit card (Mastercard, Visa)
  – PayPal
  

• ORDERING AND PRICES

  Prices are valid at the time of placing the order and are not pre-determined. Prices apply in the case of payment by the above-mentioned payment methods, under the above-mentioned conditions.
  All prices include VAT unless explicitly stated otherwise.
  The sales contract between the provider and the buyer in the online store Gianna Bellucci is concluded at the moment when Gianna Bellucci sends the buyer the first electronic message regarding the status of their order (with the title: order receipt confirmation). This makes all prices and other conditions as stated in the placed order fixed and valid for the provider and the buyer. The buyer is the person whose data is provided when placing the order. It is not possible to change the buyer's data later.
  The sales contract (the first electronic message about the order status) will be stored in the company's archive and electronically on the provider's server Gianna Bellucci and will be available to the buyer upon request.
  The provider sends the buyer an invoice in PDF format to the buyer's email address. The invoice details the price and all costs related to the purchase.
  The buyer is obliged to check the correctness of the data before placing the order. Later objections regarding the correctness of the issued invoices are not considered.
  

• PURCHASE PROCEDURE

  1. Receipt of order
  After submitting an order, the customer receives a confirmation email informing them that the order has been successfully received and forwarded for further processing. To ensure the fastest possible processing and delivery, all orders are processed immediately after submission. For this reason, cancellation or changes to the order after its submission are no longer possible.
  2. Order confirmation
  The seller informs the customer by email about the expected delivery date of the ordered goods. At this stage, the sales contract for the ordered products is considered concluded and legally binding between the customer and the seller.
  3. Dispatch of order
  Within the promised time frame, the seller prepares the goods and dispatches them to the address provided by the customer when placing the order. The customer is informed about the dispatch of the order by email. In this notification, the seller also provides information on return conditions, procedures in the event of a delivery delay, and how to file a complaint if necessary.

  • ISSUANCE OF INVOICES

    The Gianna Bellucci online store is a retail online store intended for purchases by individuals (B2C). Sales through our online store to legal entities (B2B) are not enabled. If you wish to establish a B2B relationship with us and wish to purchase a larger quantity of our products, please connect with our agent via the email address si@giannabellucci.com. Subsequent corrections to the partner's name after the order has been placed are not possible.

  • RIGHT OF WITHDRAWAL

    In accordance with the EU Consumer Rights Directive 2011/83/EU and national consumer protection laws, consumers (individuals who buy goods for personal use, not for professional or business purposes) have the right to withdraw from a contract concluded remotely or outside business premises within 30 days of receiving the goods, without providing a reason. This right does not apply to legal entities (companies).
    RETURNS – Conditions
    • Products must be returned in their original condition, unused, undamaged, and in complete packaging with all attached tags and accessories.
    • The buyer is responsible for the cost of returning the shipment.
    • We accept one request per order – either for an exchange or a refund, not both.
    • Consumers may inspect or test the product only to the extent necessary to determine its nature, characteristics, and functioning (similar to a physical store). Please always try on underwear over your clothing to check size suitability before deciding to keep it.
    • If returned products are damaged, incomplete, or show signs of use, the consumer is responsible for the reduced value. Buyers are obliged to notify in advance if they received the product in such condition upon delivery. Claims must be reported before returning the product and include photographic evidence so that the company can properly handle the case and approve the refund.
    • Only in cases where the consumer has caused the reduction in value can the company reduce or refuse the refund.
    • Gift products are not eligible for a refund.
    Important
    For hygienic reasons, please carefully inspect underwear before use.
    • Returns due to defects are accepted only if the products are clean and hygienically safe for inspection.
    • Stains, wear, or damage resulting from improper or inadequate use are not considered material defects.
    Accepted returns
    • Products must be unworn, unwashed, in original condition, and with all hygiene stickers, security seals, and tags.
    • Returns must be made within 30 days of receiving the order, in accordance with EU consumer protection legislation.
    • The buyer is responsible for the cost of returning the shipment.
    Unaccepted returns
    If returned products are dirty, used, or otherwise unsuitable for sale, a refund or exchange is not possible. This includes, but is not limited to:
    • Visible stains or discolorations
    • Traces of bodily fluids or odors
    • Stretched fabric, damaged lace, or altered shape
    • Missing or removed hygiene stickers/tags
    • Any other signs of use that are not consistent with a new, unused product
    In such cases, the buyer will be notified, and the products will be stored for 14 days. During this time, the buyer may decide to have them returned, covering the shipping costs. If no agreement is reached during this period, the products will be safely destroyed, and further claims will not be possible.
    Return conditions for 1+1 offer
    Our promotions 1+1 allow you an additional product for free with the purchase of one qualifying product. Therefore, returns are handled differently than standard purchases:
    • If you return only the free product, a refund is not possible, as its purchase price is €0.
    • To receive a refund, you must return the paid product. In this case, you must also return the free product that was part of the promotion.
    • If you return the paid product but keep the free one, the value of the free product is deducted from your refund at its regular selling price.
    • All returned products must meet our standard return conditions: unused, undamaged, in original packaging, and with all tags.
    Return conditions for 2+1 offer
    Our promotion 2+1 allows you a third product for free with the purchase of two qualifying products. Therefore, the following rules apply:
    • If you return only the free product, a refund is not possible, as its purchase price is €0.
    • To receive a refund, you must return at least one of the paid products. In this case, you must also return the free product that was part of the promotion.
    • If you return the paid products but keep the free one, the value of the free product is deducted from your refund at its regular selling price.
    • All returned products must meet our standard return conditions: unused, undamaged, in original packaging, and with all tags.
    Free gifts with promotions
    Occasionally, we include free gifts as part of special campaigns or promotions. The following rules apply:
    1. Gift conditions
    • Free gifts are tied to specific purchase conditions (e.g. minimum order value, “2+1” promotions, subscriber benefits).
    • If the conditions are no longer met due to a return, the free gift must also be returned.
    2. Keeping the gift
    • If your remaining order after a partial return still meets the promotion conditions (e.g. if the total value remains above the required threshold), you can keep the gift.
    3. Return of gifts
    • If the conditions are no longer met, the gift must be returned unused and in its original packaging.
    • If the gift is not returned, its value will be deducted from your refund.
    4. Exchanges and returns
    • Surprises or “mystery gifts” cannot be exchanged or returned.
    How to exercise the right of withdrawal
    • A withdrawal notice is considered timely if it is sent within the 30-day withdrawal period. The consumer bears the burden of proof that the withdrawal was filed on time.
    • The products must be returned as a package (not as a letter) and always with a valid tracking number, regardless of the chosen shipping method, within 30 days of submitting the withdrawal notice, to the following address:
      Cesta dveh cesarjev 393,
      1000 Ljubljana,
      Slovenia
    • Print and enclose the return form received by email.
    • Returns on delivery (COD) are not accepted.
    Costs
    • The consumer is responsible for the direct costs of returning the products, which depend on the courier's price list, the size, and the weight of the package. These costs are exclusively borne by the consumer and are not refundable.
    • If the consumer chooses a delivery method other than the cheapest standard one provided by the seller, the additional costs are not refundable.
    Refunds
    • Refunds will be made to the bank account specified in the withdrawal form or the original method of payment.
    • Refunds will be made after receiving and inspecting the products, usually within 14 days.
    • Once the claim is closed, subsequent complaints are no longer possible.
    EXCHANGES
    1. Eligibility
    • Exchanges are possible within 30 days from the date of delivery.
    • Only one exchange (for size) is allowed per order. If the replacement item also does not fit, we will refund your purchase, and you can place a new order in the correct size.
    • Products must be unused, undamaged, clean, and in original packaging with all tags.
    • For hygienic reasons, underwear must be free of stains and hygienically safe for inspection.
    2. Exchange conditions
    • Exchanges are limited to changing the size of the same product where possible.
    • If the replacement size does not fit, a refund will be made upon receiving the returned product, and you can place a new order.
    • If the desired size is not available, a refund will be made instead.
    3. Promotional offers
    • Surprises or “mystery gifts” and other special gifts from promotions are excluded from exchanges.
    • Gift products from 1+1 and 2+1 offers can be exchanged in accordance with general exchange conditions.
    4. Costs
    • The buyer is responsible for the cost of returning the products. The goods must always be returned as a package with a valid tracking number (not as a letter).
    • If an unsuitable product (used, damaged, or unhygienic) is returned, the exchange may be refused. The buyer may request that the item be returned to them at their own cost.
    5. Processing time
    • The exchange process takes approximately 14 days from receipt of the returned package.
    6. Limitations
    • We reserve the right to refuse exchange requests that do not meet these conditions.

    • DEFECTIVE OR UNSUITABLE PRODUCTS

      If a product does not match the description, please contact our support team at: si@giannabellucci.com before returning it.

      Legal basis
      This return and withdrawal policy is based on Directive 2011/83/EU on consumer rights as implemented in the Slovenian Consumer Protection Act (ZVPot), which provides all EU consumers the right to withdraw from distance contracts.
      • Link to initiate a return or exchange process: Link
      Material defects (non-conformity of goods)
      • Under EU law, consumers have the right to demand action in the event of a material defect (non-conformity) concerning the purchased product.
      How to report a defect
      • The EU Sales Directive (1999/44/EC, replaced by 2019/771/EU) stipulates that consumers must notify the seller of the non-conformity within a reasonable time after its discovery. Returned underwear must be unused, unstained, and hygienically safe for inspection.
      • The notification must contain a clear description of the defect, and the consumer must allow the product to be inspected.
      Consumer rights in case of a defect
      If the defect is confirmed, the consumer can choose one of the following actions:
      • Product repair or partial compensation in accordance with the reduced value,
      • Replacement of the defective product with a new, flawless one,
      • Full refund of the purchase price.
      • If the defect is not disputed, we will fulfill the consumer's request as soon as possible and no later than 8 days after receiving the claim. If the defect is disputed, we will send a written response with our position within 8 days.
      What is considered a material defect?
      A product is considered materially defective (non-conforming under EU law) if:
      • It does not have the characteristics necessary for its normal use (e.g. broken straps, faulty clasps, torn fabric upon delivery).
      • It is not suitable for a specific purpose that was known to the seller upon purchase.
      • It does not match the advertised description, product information, or labeling.
      • It was delivered in a form that does not match the sample or model presented (unless it was clearly stated to be for information purposes only).

      For products sensitive to hygiene, such as underwear, a defect does not include:

      • Stains, wear, or damage resulting from fitting, wearing, or improper use,
      • Defects that occur after the product has been used contrary to its intended purpose.

      The suitability of the product for normal use is assessed based on:

      • The usual quality of similar underwear available on the market,
      • Any statements given by us or the manufacturer, including advertising, product presentation, and labeling.
      Legal framework
      Liability for material defects is governed by the EU Sales of Goods Directive (2019/771/EU), the Consumer Rights Directive (2011/83/EU), and national consumer protection laws.

    • COSTS and DELIVERY OF GOODS

      • In addition to the purchase price, the customer is responsible for paying the product delivery costs.
      • Ordered products will be delivered to the address provided by the customer at the checkout.
      • If the customer chooses payment upon receipt, an additional processing fee may be charged, which will be clearly stated at the time of order placement.
      • In the case of prepayment by credit card, PayPal, or other electronic payment methods, there is no charge for payment on delivery.
      • Express or priority delivery is available for an additional fee.
      • Delivery times are indicated at checkout and may vary by country or season.
      • Standard delivery costs apply to all orders unless otherwise stated. Please note that delivery cost rules may differ for VIP customers as part of their membership benefits or promotional conditions. Exact conditions, including discounts or thresholds for free shipping, will be communicated directly to VIP customers.
      • For non-EU countries, we reserve the right not to deliver to certain destinations.

    • WARRANTY POLICY

      All products are covered by statutory warranty of conformity in accordance with Directive (EU) 2019/771 and applicable national consumer laws.
      What is covered
      • Defects present at delivery (e.g. torn seams, faulty clasps, material defects, or products not matching the description).
      What is not covered
      • Normal wear and tear
      • Damage caused by improper use, washing, or handling
      • Hygiene-related issues (stains, odours, or worn products)
      How to file a claim
      • Warranty claims must be submitted online on our website.
      • The claim must include the order number, a description of the defect, and photographic evidence if possible.
      • Products returned under warranty must be clean and safe for inspection.
      • After submitting a claim, a decision will be made whether the product needs to be returned. The buyer must then follow the instructions.

      • COMMUNICATION

        In case of exercising a material defect or the right to withdraw from the contract, the buyer must return the entire package contents – partial refunds (for individual items within the package) are not possible.
        
        In the case of exercising a warranty, the buyer has the right to replace an individual item received within the package (this does not apply to products with a limited usage time – e.g. Batteries).
        
        Conditions that must be met for a refund or product exchange are listed on the website under the section 'General Terms'.

      • COMPLAINTS AND DISPUTES

        Gianna Bellucci respects the applicable consumer protection laws and strives to fulfill its duty of providing an effective complaint handling system.
        
        In case of issues, the buyer can submit a complaint via email to si@giannabellucci.com. The complaint handling procedure is confidential.
        
        The seller strives to resolve potential disputes amicably to the best of its ability.
        
        Gianna Bellucci d.o.o. in accordance with legal norms does not recognize any provider for out-of-court resolution of consumer disputes as competent for resolving a consumer dispute, which the consumer can initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act.
        
        Consumers can first attempt to resolve disputes related to their online orders without involving the courts.
        
        The online consumer dispute resolution platform is available on the website
        
        http://ec.europa.eu/consumers/odr/ or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
        
        The stated regulation derives from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
        
        

      • DATA ON COMPANY REGISTRATION WITH REGISTRY AND REGISTRATION NUMBER

        Gianna Bellucci d.o.o.
        Headquarters: Cesta Dveh Cesarjev 393, 1000 Ljubljana
        Registration number: 9707077000
        Tax number: SI42177197
        Tax liable: YES
        Registration with registry body: 18. 07. 2024
        Registry entry: Srg 2017/41505
        SKD:
        
        46.190 – Non-specialized intermediary in the sale of various products
        47.910 – Retail sale via mail or internet
        47.990 – Other retail sale outside shops, stalls and markets
        Place of entry: AJPES Kranj

      • DATA PROTECTION

        We strive to ensure that your data is 100% safe with us. We store personal data in accordance with the provisions of the Personal Data Protection Act and use it solely for the performance of our services.
        
        You can always request the deletion of your data that we store, and we will comply immediately.
        
        If you want to be “forgotten”, you can unsubscribe with one click in an email or SMS message. If you wish, we can also permanently delete your data, which you can request by sending a written message to the email address below.
        
        For more information regarding processing, contact: si@giannabellucci.com
        
        General
        
        The company Gianna Bellucci d.o.o. respects and protects your privacy and is the owner of the website giannabellucci.com and the controller of personal data. This privacy statement applies to the following categories of individuals:
        
        
      • customers,
      • users of our website and potential buyers,
      • our suppliers and business partners.
        
        We process personal data only on the basis of pre-determined legal purposes using appropriate legal bases. You can read about the purposes and legal bases we use for each group of individuals in the sections below.
        
        We store personal data only for as long as necessary to fulfill the purpose of processing for which we collected the personal data. When processing personal data based on your consent, we process it until your withdrawal. We further define the retention periods for processing for each purpose in the sections below.
        
        We collect your data when you contact us about products, services, or information, sign up on our websites, participate in public forums or other activities on our digital tools, respond to customer surveys, or otherwise communicate with us. We collect data through various technologies, such as “cookies.” You can read more about cookies below in the COOKIE POLICY section.
        
        Use of personal data
        
        We process your personal data for various purposes depending on your relationship with us.
        
        If you visit our online store
        
        If you visit our online store, we store and read small files like cookies onto and from your device. Some cookies allow us to connect your activities while browsing our pages from the moment you open the web browser window until the moment you close it. As soon as you close the web browser window, the associated cookies are deleted.
        
        If you are a supplier or business partner:
        
        We process your personal data to fulfill contractual obligations and store it for 5 years after the execution of the contract or the end of the business cooperation. In case of a dispute, we store personal data until a final decision is issued by the competent authority.
        
        If you make a purchase with us
        
        If you make a purchase with us as an individual, we process your personal data for the purpose of processing your order. This involves identification and contact data and information about your orders.
        
        The processing of your order data means that we use this data to:
        
        
      • enable the completion of the order online
      • enable communication with you
      • facilitate the delivery of goods – in this regard, we may also share your data with our transport partners
        
        We measure your satisfaction with our services based on the NPS survey we send to you by email. We send the questionnaire to random users who made a purchase with us in the previous month. We use the survey results exclusively for our own purposes.
        
        Processing based on the fulfillment of legal obligations
        
        We also have to fulfill certain obligations prescribed by law. If we process your personal data for this reason, we do not need your consent for this type of data processing. Based on this legal basis, we process your identification and contact data, order data, specifically for compliance with the applicable laws, which at the time of compiling this memorandum are particularly the following:
        
        
      • Code of Obligations (OZ),
      • Consumer Protection Act (ZVPot),
      • Value Added Tax Act (ZDDV-1),
      • Tax Verification of Invoices Act (ZDavPR),
      • Accounting Act (ZR),
      • Electronic Communications Act (ZEKom),
      • Prevention of Money Laundering and Financing of Terrorism Act (ZPPDFT-1).
        
        In this context, we use personal data for no longer than 10 years (plus the current year) after the last document issued regarding your order.
        
        Disclosure of your personal data
        We will not disclose your personal data to others except in the following cases:
        
      • When connected companies or third parties perform services on our behalf, such as responding to your inquiries, delivering packages, and providing customer services, etc. These companies are prohibited from using your personal data for other purposes than those we require or as required by law. These may include transport services, email messaging providers, etc.
        
      • When we share personal data within the company or with third parties to ensure the safety and protection of our customers, protect our rights and property in accordance with legal procedures, or in other cases when in good faith we believe disclosure is required by law. These may include IT and financial advisors, external legal advisors, etc.
        
        All third parties with whom we share personal data are committed to personal data protection by separate agreements. Third parties are also not allowed to use this personal data for purposes beyond what is defined by the contract.
        
        The security and storage of your personal data
        
        The security and confidentiality of your personal data are of utmost importance to us. Our company regularly implements technical, administrative, and physical security measures designed to protect data from unauthorized access, disclosure, and use.
        
        Among the mentioned measures are:
        
      • Regular updates to software, hardware, and application software,
      • Employee education,
      • Control over contractual processors and
      • Protection of business premises.
        
        Your rights
        
        You can exercise your rights by contacting us in writing at the address Gianna Bellucci d.o.o., Cesta Dveh Cesarjev 393, 1000 Ljubljana with the note data protection or via email at si@giannabellucci.com with the subject data protection.
        
        You have the following rights:
        
      • Access to personal data: you can request information from us about whether we process personal data about you, and if we do, you can request access to personal data and information about processing (which data we process and where this data originates).
      • Restriction of personal data processing: you can request that we restrict the processing of your personal data (e.g., while verifying the accuracy or completeness of your personal data).
      • Deletion of personal data: you can request us to delete your personal data.
      • Export of personal data: you can request us to provide you with your personal data, which you provided us with, in a structured, commonly used, and machine-readable form.
      • Objection to personal data processing: you have the right to object to the processing of your personal data when it is processed for direct marketing purposes or for passing on your personal data to third parties for direct marketing purposes.

      • COOKIE POLICY

        The company Gianna Bellucci d.o.o. respects and protects your privacy. Here you can read about how we handle your personal data.
        
        This cookie policy describes the processing of data provided to us by cookies and cookie-like technologies. This policy complies with the EU General Data Protection Regulation and local legislation.

      • What are cookies and why are they needed?

        A cookie is a short text sent by a website to a browser upon your visit. This allows the website to recognize you, remember data about your visit, and provide you with friendly and simpler online services. We use cookies to tailor the content on our website, remember your preferences, and record visits to our online store. Browsing our online store is more pleasant, faster, and more efficient with cookies.
        
        On our website, we use different categories of cookies, which we divide into:
        
      • necessary cookies
      • functional cookies and
      • advertising or marketing cookies.
        
        Necessary cookies are cookies without which our website does not function. These cookies are automatically installed on your device and cannot be turned off. Necessary cookies cannot identify you and are only used to display the website correctly.
        
        Functional cookies are cookies that enable various features on our website, such as language settings, keeping your cart, etc. We will only install these cookies with your prior consent.
        
        Marketing cookies are used to carry out personalized advertising. These cookies create your profile based on data to show you ads that are interesting to you. We will only install these cookies with your consent. Please note that rejecting cookies will not prevent the display of ads on websites, as you will still receive ads; the ads you see will not be tailored to your interests.

      • Managing cookie settings

      • You decide whether to allow cookies to be stored on your device.
      • Cookie settings can be changed at any time in the banner at the bottom of the website "Cookie Management".
      • When you visit our site, only necessary cookies will be installed automatically. We will install preference and marketing cookies only with your consent.

      • How do I give my consent?

        When you visit our website for the first time, a pop-up window will appear where you can choose the appropriate cookie settings. You can change the settings by clicking on the "cookie management" banner at the bottom of our website. A pop-up window will open where you can adjust cookie settings.
        
        If you have already visited our website and confirmed the cookies, you can change the settings here: Cookie Management.
        
        We warn you that rejecting advertising cookies will not prevent the display of ads, as you will still see the same number of ads as if you had accepted advertising cookies. Rejecting advertising cookies will only cause you to see general, non-personalized ads rather than ads tailored to your wishes and needs. Cookie settings can also be controlled and adjusted in your web browser. For cookie settings information, select the web browser you use. If you change or delete your browser's cookie file, change or upgrade your browser or device, you may need to disable cookies again. The management and deletion of cookies process varies from browser to browser. If you need assistance, check your browser's user help. Google Analytics tracking can also be disabled at the following link https://marketingplatform.google.com/about/. You can read more about cookies at: http://youronlinechoices.com/.

      • Purposes for which cookies are used on our website

        Cookies are used on our website for various purposes, namely:
        
        
      • recognize the user on the next visit,
      • retain the ratings you submitted for products,
      • site analysis,
      • ensure site security,
      • session cookie for tracking and maintaining the shopping cart,
      • cookie for sending a message about an incomplete purchase,
      • operation of video contents,
      • functionality of chat on the website and
      • advertising.
        
        If you have any questions or need further information about cookies or personal data processing, contact us at si@giannabellucci.com.

      • Reviews and opinions

        Reviews and ratings are collected through the form available on the individual product pages and through the system for measuring customer satisfaction. A review or rating for a specific product can be submitted by any user who purchased that product. Only product buyers can submit a review or rating through the customer satisfaction system. All user reviews and opinions are published in the online store. The online store does not include sponsored reviews or opinions. By submitting a review or comment, the user agrees with the terms of use of their content and permits the publication of the entire text in all electronic and other media owned by Gianna Bellucci d.o.o. The company Gianna Bellucci d.o.o. has the right to unlimited use of the review content for all business purposes of the online store, including use in advertising or other marketing activities. The author of the review guarantees that they hold all material and moral copyright for the submitted review or comment and that these rights are exclusively and permanently transferred to Gianna Bellucci d.o.o.

      • VIP Program – Gianna Babes Club

        Membership
        • You can join the VIP program by paying an additional €30 for a three-month period.
        • The amount is not a subscription payment, but is fully credited (store credit) to your user account and can be used for your next purchase.
        • The first membership period is free. After the expiration of the free period, the amount of €30 is automatically charged and added as a bonus, which can be used on your next purchase.
        VIP benefits
        • access to special VIP prices (30–40% lower than regular),
        • free and priority delivery,
        • exclusive preview of new collections before public release,
        • personal VIP support,
        • birthday gift,
        • invitations to exclusive events with Gianna Bellucci and her ambassadors.
        Duration and cancellation
        • VIP membership lasts for 3 months and automatically renews unless canceled.
        • Cancellation must be submitted at least 1 day before the current period expires to prevent automatic renewal.
        Terms and conditions
        1. Nature of VIP membership
        • By subscribing to VIP membership, you agree to join a paid program that provides immediate access to exclusive benefits, including (but not limited to) discounted prices, special offers, and store credit that can be used on our website.
        2. Activation and store credit
        • VIP membership includes a 30-day free trial period during which you can cancel the membership at any time at no cost.
        • Upon the start of the free trial, the membership becomes active, and the full value of the paid amount is credited (cashback) to your account and is available for use on our website.
        • From this point on, the service is considered fully provided, and therefore, the right to withdraw from the contract no longer applies.
        3. Right to withdraw from the contract
        • Under consumer protection regulations, by activating the membership, you expressly agree that the service begins immediately.
        • Once the membership is activated and store credit is issued to your account, the right to withdraw or refund no longer applies as the service has already been fully provided.
        4. Subscription cancellation
        • VIP membership can be canceled at any time to prevent future automatic renewals.
        • The cancellation takes effect at the end of the current billing period.
        5. Refund policy
        • If, nevertheless, you wish to request a refund before using your store credit, you must first cancel the subscription and send a written request for a refund to our support team.
        • Note that any refund request requires your written consent that all credits, refunds, discounts, and associated benefits will be permanently canceled upon refund approval.

      • Cashback Promotion Notice

        To carry out the promotion, we collect the minimum data necessary to verify eligibility — order details and your contact email. The promotion is valid from 24.11 onwards, where the first 100 collected packages receive the opportunity for a 100% refund in the form of credits to the user account. Customers within the first 100 collected packages will be informed via email. Refunds to the original payment method are not possible, and credits cannot be exchanged for cash or other forms of payout. Only successfully collected packages participate in the promotion; returned or canceled orders are not eligible. Additionally, every 10th successfully completed purchase receives additional credits according to the loyalty program rules. The data is used exclusively for the promotion and technical allocation of credits and is not shared with others, except payment processors necessary for the operation of the credit system. You may request insight or deletion of personal data through our support team at any time.